Orders may take up to 20 days to be delivered as the cushions are hand sewn by our small team in our studio in Naples

RETURN & REFUND POLICY

Return and Refund Policy

Last updated: April 28, 2021

Thank you for shopping at In Casa by Paboy.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to In Casa by Paboy, Vico Spezzano 15, Na 80135.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to In Casa by Paboy, accessible from https://incasabypaboy.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

As all products are "MADE TO ORDER" you are entitled to cancel your Order within 2 days without giving any reason for doing so, if the product isn't already been done.

The deadline for cancelling an Order is 2 days from the date on which You received the confirmation of your purchase. 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: mariafrancesca@incasabypaboy.com

We will reimburse You no later than 3 days from the day on which you informed us of the cancellation. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns and Refunds

As all Goods are made to order we will consider eligible for a return  only:

  • The Goods that do not correspond to the order placed online
  • The Goods that are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

As all Goods are made to order we will consider eligible for a refund only:

  • The Goods that do not correspond to the order placed online
  • The Goods with manufacturing defects

 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Via Broggia 11, Napoli 80135

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: mariafrancesca@incasabypaboy.com